Terms & Conditions
These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these.
This does not affect your statutory rights as a consumer.
BBQ Smoke & Grill contact details
Roland Moss Limited T/A BBQ Smoke & Grill
1 Willow Street
You can telephone us on 01260 290044
If you have any complaints about our service or any goods or services you purchase from us please email us or write to the address above.
Purchasing from us
To purchase from us you must be over 18.
By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.
All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price. VAT is excluded from all displayed website prices and will be added to your basket at the current UK VAT rate. Allow ten working days for cheque clearance. For out of stock items, delivery dates given are only estimates.
We aim to deliver goods to you within 3-5 days but we cannot give an exact delivery date. We also may deliver the goods in several consignments but will not charge any extra delivery for this. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you.
We try very hard to exceed our customer expectations. In case we fail and you need to complain about our service then please email us or call our on 01260 290044 and we will try to resolve your issue as quickly and easily as possible.
We will acknowledge all questions or queries within a maximum period of 48 hours.
Damaged or defective goods
We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery.
You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible. For all goods that are returned that are not faulty we will charge a £5.00 handling fee. If the goods are found to be damaged prior to delivery to you, or defective, we will at your option repair or replace the goods or refund the price paid by you.
Other information you need to be aware of
A copy of these Terms and Conditions and your order may not be kept by us and so we advise you to print a copy of them for your information in the future.
If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund. However, we will only accept unwanted computer products for refund within 7 days of delivery, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition. You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost.
Further details of how to exercise this right will be provided in the order confirmation note that you will receive after placing an order.
This is important. Please read carefully
You have the right to cancel this contract for no reason at all and without penalty. However, we will only accept unwanted products for refund within 7 days of delivery, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition.
If you wish to cancel this contract, please contact our returns department by email or call 01260 290044. To cancel this contract you must give us notice within 7 working days starting on the day after the day you receive the goods from us.
We shall refund the total amount of money paid by you for the goods, less any costs to collect the goods if required, within 30 days starting with the day on which we receive a notice of cancellation in writing from you.
We would remind you that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the goods. You must return the goods to us at your cost to the relevant address below and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost.
Roland Moss T/A BBQ Smoke & Grill
1 Willow Street
We advise you to print and keep safe a copy of these Terms and Conditions.
None of the above terms and conditions affect your statutory rights as a consumer.